kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

NetApp I/O - Volumes
There seems to be sensors for NetApp Volumes and NetApp I/O. However, the Volume one does not show I/O and the Netapp I/O sensor does not seem to show I/O for volumes, just the nodes. Is it possible to get metrics for volume I/O? Ar...
Tue, 10 Jun, 2025 at 12:11 PM
Anyone a SNMP OID for the Process-Table of JunOS-Devices (EX-Switch)?
Hi, I have to monitor a specific Process on a EX-Switch (lldp-Deamon). I would like to use snmp instead of scripted-SSH (which would be plan B). Does anyone has the SNMP-OID for the process-Table of EXs ? Thanks and greetings from Fre...
Tue, 10 Jun, 2025 at 12:11 PM
Restart a remote service
I used a batch script below to restart a remote service The batch file itself uses psexec to stop / restart a remote service on another server. @echo off REM restarts Apache Tomcat Service "c:\Program Files\PRTG Network Monitor\Cust...
Tue, 10 Jun, 2025 at 12:11 PM
Detect if Cisco interfaces haven't been used
Hello, Is it possible to add a single sensor to a Cisco switch (e.g. 2960X), which displays how long several physical interfaces haven't been used? best regards Article Comments Hi there, I am afraid that this informat...
Tue, 10 Jun, 2025 at 12:11 PM
Using library for notifications
Hi We are using library for SMS notification. We use an TAG on at group level. I have SMS notification on HTTP-sensors for example. the notification is inherit from the parent. When I have a certain HTTP sensor which I don't want to...
Tue, 10 Jun, 2025 at 12:11 PM
Config Edit threshold multi sensor on PRTG
Hi everyone, I have many device and i want to setting threshold of CPU sensor (all devices). Example: When CPU Load (%) channel is Above 75 for at least 360 seconds perform ............ Can someone suggest me how to settings or tool suppor...
Tue, 10 Jun, 2025 at 12:11 PM
Dell powervault mdi physical sensor failed to match column header
I have a Dell powervault 3820i monitored by PRTG with the logical sensor without any problem. But when I try to add the mdi physical sensor, I receive the following error: Failed to match column headers. I already have Dell storage softwa...
Tue, 10 Jun, 2025 at 12:11 PM
Feature Request: [OPEN] HTTP sensor base on device IP
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story Need to monitor a pool of server using an unique URL like belo...
Tue, 10 Jun, 2025 at 12:11 PM
QoS sensor randomly fails with code PE091 (port is in use)
I have a couple of QoS Round Trip sensors. Occasionally the sensor will fail with the error: "Could not open UDP Port xxx. Please make sure this port is not in use. (code: PE091)" Restarting both probes does not help. The only wor...
Tue, 10 Jun, 2025 at 12:11 PM
How do i change the query of an SQL sensor?
I created an SQL sensor (Microsoft SQL v2). as it worked, i recognized a little mistake resulting in "wrong" output. I modified the query, saved the file again in the original place, but the sensor still uses the "original&qu...
Tue, 10 Jun, 2025 at 12:11 PM
Hiding Sensor Channels on Maps
Hello, I am currently using the IP SLA sensor to measure some metrics between data centers with Cisco specific devices. The IP SLA sensor is very useful and contains a lot of good engineering data. I would like to present a visualization ...
Tue, 10 Jun, 2025 at 12:11 PM
Question about setting up sflow with Fortigate
I am setting up sflow to receive date from my Fortigate firewall. I am receiving data but the sensor show grey. Not really sure why. I will post my settings below. Firewall settings collector-ip : 192.168.1.55 collector-port ...
Tue, 10 Jun, 2025 at 12:11 PM
EXEXML Sensor Giving PE233 Error invalid XML Schema
I am running a custom EXE/XML sensor and I keep getting the follow error messages: XML: The returned XML does not match the expected schema. (code: PE233) -- JSON: The returned JSON does not match the expected structure (Invalid JSON.). (c...
Tue, 10 Jun, 2025 at 12:11 PM
Translate sensor message into something triggerable
Hi, i am trying to implement IPSec VPN monitoring for our Palo Alto Firewall. At the moment we operate 28 branch sites and counting. I was able to obtain an XML file using Palo Altos API (https://knowledgebase.paloaltonetworks.com/KCSArti...
Tue, 10 Jun, 2025 at 12:11 PM
Map sensors not refreshing
We have created a map that monitors the CPU and Network traffic on our exchange severs. We use the HTML after field and copied our script. The table comes up abut we are not able to get the table to refresh. We are able to click on the refr...
Tue, 10 Jun, 2025 at 12:11 PM
email html links for actions - username and password
I am using the acknowledge alarm, pause and resume html links in the notification emails, but they don't have the username and password/passhash embedded within them. How to get them into the html links? Running Ver 18.3 Regards ...
Tue, 10 Jun, 2025 at 12:11 PM
Sophos XG310 - SNMP Traffic Issues
We have a Sophos XG310 firewall we have been monitoring without issue for well over a year. As of about 3 days ago it has stopped displaying any data for our SNMP traffic sensors on the interfaces, they all read 0. The NetFlow sensor is ...
Tue, 10 Jun, 2025 at 12:11 PM
HTTP sensor base on device IP
Need to monitor a pool of server using an unique URL like below but with different IP : http://app.test.local/login.html [192.168.10.10] http://app.test.local/login.html [192.168.10.11] http://app.test.local/login.html [192.168.10.11] ...
Tue, 10 Jun, 2025 at 12:11 PM
SFlow Sensor doesn´t receive data from Aruba 8400 switch
Hi!. I am trying to define a sFLOW sensor using PRTG version 19.1.48.2891 and a core switch Aruba Model 8400. sFLOW Tester receive samples ok, with some errors show in "sample format": 1694 samples from a total of 74519 samples. ...
Tue, 10 Jun, 2025 at 12:11 PM
Sensoren(!) verschieben in/andere Gruppe/Gerät
Guten Morgen zusammen, ausgangssituation ist, das ich ein Gerät habe (vCenter) in dem die Maschinen + die Hosts (Performance + HW Zustand) überwacht werden. Nun möchte ich gerne Host Performance und Host Zustand in unterschiedlichen Gru...
Tue, 10 Jun, 2025 at 12:11 PM
WMI Windows Physical Disk I/O Channels
Hi There, I'm a bit confused about some channels in " wmi windows physical Disk I/O" what's exactly the value that these sensors demonstrate? Current Queue : like if it shows #15 , it means that i have 15 files in a queu...
Tue, 10 Jun, 2025 at 12:11 PM
PRTG SHARPS
Good day! I have issue with in PRTG. In image below you can see sharps, and after reboot PRTG sharps disappear but come back again. It is randomly from different devices. (Cisco) Sometimes appear and disappear. I have checked real load int...
Tue, 10 Jun, 2025 at 12:11 PM
frequest RDP error on specific server
Hi On a specific server monitored by PRTG, I am getting email notification "RDP (Remote Desktop) Error, Software caused connection abort Socket Error # 10053 Software caused connection abort. (socket error # 10053). The server is up an...
Tue, 10 Jun, 2025 at 12:11 PM
Troubleshooting SQL template
I created a set of sensors on a device using the sql server v2 sensor. When I was satisfied, I created a device template based on that device. When I try to create a new device from that template, the auto discovery completes, but no sens...
Tue, 10 Jun, 2025 at 12:11 PM
Libraries & Map
Hi I would like to know if it is possible to include libraries into a map. It seems that only devices can be included into Thanks for your reply Regards Tombolini Alberto Article Comments Using "Libraries in Maps&qu...
Tue, 10 Jun, 2025 at 12:11 PM
Users/Groups with access to specific devices
How can I configure users or groups to have access to specific devices or device groups only in the PRTG? So that they can see or configure only the devices and sensors in this group, but don't have access to devices on local probe or r...
Tue, 10 Jun, 2025 at 12:11 PM
Google Wear OS watch reccomendations for PRTG
I am looking for an Android Wear OS watch that will support the Google Wear OS PRTG app. Can anyone suggest a model of brand / watch that will run the app? TIA. Mal Article Comments To answer my own post. I bought the Foss...
Tue, 10 Jun, 2025 at 12:11 PM
DHCP Sensor
Hello I tried to activate the DHCP Sensor for the domain controller. But the Sensor is not available. There is the information: "To add these sensor types, select a device from the sample!" What do I have to do in this case? ...
Tue, 10 Jun, 2025 at 12:11 PM
HPE 3PAR Health sensor
Hello Paessler, We are in possession of an HPE 3PAR Block Storage system. But can not find a predefined sensor for this. Can you take these with you in a future version of PRTG? There are no MIB files that give us the information about...
Tue, 10 Jun, 2025 at 12:11 PM
Feature Request: placeholder for PRTG-MIB::paesslerPrtgTrapID on notification template
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be able to codify a variable or univ...
Tue, 10 Jun, 2025 at 12:11 PM
Server SSL error
Have a server that we changed the certificate and now cannot get PRTG to show it as up. Failed to establish secure connection [Step 0] Error connecting with SSL. Error connecting with SSL. error:14077438:SSL I know the server is up a...
Tue, 10 Jun, 2025 at 12:11 PM
Exchange mailbox, MaxConcurrent connections allowed.
Hi I'm getting this powershell error when trying to connect exchange mailbox sensors Last Message: The Sensor can not connect to the Device using Remote-PowerShell. Ensure that remote management is enabled on the Exchange Server and...
Tue, 10 Jun, 2025 at 12:11 PM
Envio de notificação com o status "desconhecido"
Configurei o PRTG na opção "Acionadores de notificação" para que seja enviado a notificação SOMENTE quando o sensor for "Para baixo". Mas foi identificado que as notificações são enviadas também quando o sensor estiver e...
Tue, 10 Jun, 2025 at 12:11 PM
Red Dots on HTTP Sensor Live Graph?
Hi folks, On the live graph for an HTTP sensor I see some red dots, even though there is also a blue line suggesting 100% uptime. If I run a historic data view for a smaller period, it doesn't show any downtime. Most other sensors don...
Tue, 10 Jun, 2025 at 12:10 PM
My sensor does not listen
I'm using Performance counter for graphing A server which is Windows 2019. The PRTG server needs to draw Performance counter of A server which is Windows 2016. So, I added the sensors and typed Credentials for Windows systems. However, ...
Tue, 10 Jun, 2025 at 12:10 PM
Probe Health Hosted Cluster Server - Open Requests
This morning I had to upgrade from 19.1.48.2876 to 19.1.48.2929. We were unable to add new devices to a Hosted Probe Cluster Server. This was the remediation action recommended by Paessler. Shortly after upgrading my system, I started havin...
Tue, 10 Jun, 2025 at 12:10 PM
Change Web GUI Logo
I think we should be able to customize the logo that is shown on webpages. If it isn't too difficult it'd be good to be able to change the logo's on the emails aswell. Do others agree? Article Comments Wellconnit...
Tue, 10 Jun, 2025 at 12:10 PM
Creating Devices with PRTG API
As an import from a textfile / database is not possible, i'm looking for another way to create a large number of devices. Could someone give an example for automating device creation with the prtg api? The device ip-adress and a descr...
Tue, 10 Jun, 2025 at 12:10 PM
PRTG measuring traffic volume either by half or double
I'm using traffic sensors on my Zyxel switches. In the graph below https://i.imgur.com/5CnC6Co.png I was transferring some large files from Server 1 to Server 2, going through 4 switches. I have these sensors set for vertical scal...
Tue, 10 Jun, 2025 at 12:10 PM
Monitoring Physical Disks
We have several SuperMicro servers, some running Windows Server 2008/2012 and others running VMWare ESXI 6.0 and 6.5. We already have PRTG monitoring disk space but need away to monitor physical disks that may be part of RAID setups to pro...
Tue, 10 Jun, 2025 at 12:10 PM
Create notification with powershell
Hello! I have a notification template "My notification". I want to create a notification for the group: get-group -id 67572 | Add-NotificationTrigger $Notif But I get an error Add-NotificationTrigger : Cannot bind argument to pa...
Tue, 10 Jun, 2025 at 12:10 PM
Threat/virus found in traffic between client and server
Good morning! Today I had some issues with opening the PRTG user interface and after upgrading both the windows server and PRTG Core server I still had issues. I then checked our firewall logs and see that some of the traffic between my c...
Tue, 10 Jun, 2025 at 12:10 PM
Users chance password on first login
Hi, can I configure that Users have to change the password for PRTG usage after first login? So that I can create several Users with a default start password and Users have to change it if they login for the first time, like you can configu...
Tue, 10 Jun, 2025 at 12:10 PM
Easily rescale the font-size of Maps
Hi, I think I read nearly all KB articles so I can say everyone who uses maps wants a feature to easily rescale the font-size of for examples map tables. The only way to do this is via the custom.css sheed. But this way isn't supporte...
Tue, 10 Jun, 2025 at 12:10 PM
PRTG Remote Probe Securepoint Firewall
Hello, I installed a remote probe on a customers PC but can't establish the connection. The customer use a Securpoint firewall and i don't know how to set up the port forwarding in the Firewall. Does anybody use a Securepoint to...
Tue, 10 Jun, 2025 at 12:10 PM
change fontsize for Down sensors Table in 18.4
can i still customize the font size with? no matter what i do the font size do not change. i have tried this: https://helpdesk.paessler.com/en/support/solutions/articles/2223-how-do-i-increase-the-font-size-of-a-table-in-prtg-s-maps#reply...
Tue, 10 Jun, 2025 at 12:10 PM
Get maps from PRTG API
Hey! I'm trying to use secure way to get PRTG maps inside webpage. I know that there is a way to have HTML code for maps when it's Public access setting is set to Allow Public access. This doesn't seem very secure way for me. ...
Tue, 10 Jun, 2025 at 12:10 PM
HTTP Sensor - use of variables in Postdata?
We use a series of XML Postdata requests to each of our webservers to check the performance of each server out side of the load balancer. The postdata is doing a search for availability to a date set within the XML string. Is it possible...
Tue, 10 Jun, 2025 at 12:10 PM
Monitor Hyper-V Guest VM's in Failover Cluster
I'm running a 2 node Hyper-V 2016 failover cluster. If I monitor the VM's under each host the sensors fail after a live migration. Is there any way to monitor the cluster in its entirety so that probes remain consistent regardless...
Tue, 10 Jun, 2025 at 12:10 PM
Change Status On Connection handling
Hi There, I've checked my connection status handling on " show alarm when disconnected , but ignore when deactivated" , and i want to be notified if some body administratively down an up interface, is it possible to have an al...
Tue, 10 Jun, 2025 at 12:10 PM
Custome SSH script for peplink balance
Hi, I have a peplink balance device and using PRTG to monitor network. I tried MIB but it not support to monitor WAN bandwidth on peplink. However, I can use SSH to get information about WAN bandwidth (content below). How to get this inform...
Tue, 10 Jun, 2025 at 12:10 PM
Fundamental problems in PRTG installation after Master Slave move
Hi I used this link ( https://helpdesk.paessler.com/en/support/solutions/articles/7600006351113-how-can-i-move-migrate-my-prtg-installation-to-another-computer ) to move my Master PRTG to a Slave PRTG but I don't see that the migration...
Tue, 10 Jun, 2025 at 12:10 PM
API call for Ticket Status
Hey is there a way to create a API call where i get all Tickets within the last 24h in a table.csv? I appreciate every information cause i only found api calls for Ticket creations! Article Comments Hi there, You can find mo...
Tue, 10 Jun, 2025 at 12:10 PM
two probes in the same group
is it possible to place two probes in the same probe group? Article Comments Hi there, Probes will always be placed in the root level, it's not possible to put them into subfolders. PRTGapi | Feature Requests | WMI ...
Tue, 10 Jun, 2025 at 12:10 PM
Monitor multiple certs on one server?
Is there a way to do this without adding a URL/IP that points to the site? I need the sensor to just check a specific cert on this server without using an http: URL. I have a device pointing to the specific server. Trying to create SSL ...
Tue, 10 Jun, 2025 at 12:10 PM
Connection details to cassandra
Hi Team, Please help to understand who PGRT can be configured to monitor Cassandra cluster. Article Comments Hi there, I am afraid that this is not possible. As far as I know Cassandra is a non-relational SQL Database. For t...
Tue, 10 Jun, 2025 at 12:10 PM
Windows Event ID Sensor.
Hello! We have a task to search selected event ID in Windows Event Logs. Our Task is to Every 20-30 minutes search for matching of Event ID (for example Event ID 1001) & Event Content in this Event (for example restart word). Which PR...
Tue, 10 Jun, 2025 at 12:10 PM
UP notifications for acknowledged alarms
Hello, When we acknowledge an alarm for a sensor, when that sensor goes UP again we don't receive a notification for it. Is there a way to work around that? We need our maintenance team to be notified of unexpected "back to norma...
Tue, 10 Jun, 2025 at 12:10 PM
Error code PE231
Hello everyone. I was doing the connection prtg -> UniFi and I got this problem, anyone could help me? # Monitor the Status of AP's on Unfi Controller in PRTG v0.8 27/06/2017 # Published Here: https://helpdesk.paessler.com/en/suppo...
Tue, 10 Jun, 2025 at 12:10 PM
SNMP Traffic Sensor
I am trying to add the SNMP Traffic Sensor to a Cisco 2960 device. I have used the SNMP Tester and verified SNMP traffic to the device but whenever I try to add the Traffic Sensor, I get the following error: Could not create the sensor S...
Tue, 10 Jun, 2025 at 12:10 PM
Juniper's Network Analytics Streaming Data with PRTG Monitor
Is it possible to configure and analyse Juniper's Network Analytics Streaming Data with PRTG Monitor? If yes, how can I do that? https://www.juniper.net/documentation/en_US/junos/topics/concept/analytics-streaming-statistics-remote-un...
Tue, 10 Jun, 2025 at 12:10 PM
Parameters in EXE Notification (execute Script via Notification)
Hello! I'm a PowerShell dummy and in general not great with scripting or programming so I guess this is a simple question for anyone familiar with PS... I have a very simple script that should be run when an IIS App Pool is down. It...
Tue, 10 Jun, 2025 at 12:10 PM
Modify Email Body To Correct URL
So we have PRTG setup in a Reverse Proxy. PRTG's running on 8080 but we are hitting it via 443. This all works correctly but the problem is the alerts reference the 8080 url , not the one we use to access PRTG. In previous versions I wa...
Tue, 10 Jun, 2025 at 12:10 PM
How to show uptime in percentage?
User Story As a PRTG User, I want the Monthly Availability Report is required to show the percent instead of days. Details of User Story Our clients are using the Windows System uptime Sensor they have the following requirement: The M...
Tue, 10 Jun, 2025 at 12:10 PM
Active Directory group synch failed
Hello, I'm triyng to synchronize prtg users with Active Directory, I followed the steps on the manual but obtained the following error when requesting to create the group. what could be the cause? Is there a solution? ...It seems to m...
Tue, 10 Jun, 2025 at 12:10 PM
Questions regarding PRTG Maps.
Two questions regarding PRTG Maps: 1) Can i have possibility to change Objects on maps to specific color if sensors was in Down state for past 48 Hours? Maybe we have another option, for example add some notice to Objects? For example: a...
Tue, 10 Jun, 2025 at 12:10 PM
Can i add more colors for the sensors?
I have a sensor that checks for which link in balancer the site is being acessed, I wonder if I could insert a different color of green, yellow, error and none in the graphs, or where is the file that contains that references. "Ok&q...
Tue, 10 Jun, 2025 at 12:10 PM
Windows Process Monitoring.
Hello! PRTG has specific sensor for moniroting Windows process via WMI, it calls "Windows Process Sensor", but can't show Memory Usage of selected Windows Process. Is there any other sensor which can show RAM Usage for selec...
Tue, 10 Jun, 2025 at 12:10 PM
How to run snmptrap custom script of centos 7.5 to connect Lenovo Thinkcenter in PRTG?
How to run snmptrap custom script of centos 7.5 to connect Lenovo Thinkcenter in PRTG? Article Comments Could you elaborate that one, please? PRTGapi | Feature Requests | WMI Issues | SNMP Issues Kind regards, Stephan...
Tue, 10 Jun, 2025 at 12:10 PM
Wifi drop out
I think my Virginmedia Superhub 3.0 (UK) has intermittent dropout of the wifi networks (2.4 and/or 5.0). The advertising seemed to suggest that PRTG NM was ideal for testing this but I'm finding it hard to know where to look. Could yo...
Tue, 10 Jun, 2025 at 12:10 PM
REST Custom BETA Postdata no Content-Type: text/xml possible
Hi there, and once again stress with the custom sensor. In the postdata there is no <> allowed? my postdata will be malformed to {} style. But my endpoint will not accept that because it has to be text/xml. "Using HTTP POST...
Tue, 10 Jun, 2025 at 12:10 PM
Is it possible to move acknowledged alerts back to the down queue?
Hello, I use a bash script on remote servers to output to a log file the number of outstanding updates on a Linux server. I review the updates as they are released and decide if they need applying right now, or can wait until the next u...
Tue, 10 Jun, 2025 at 12:10 PM
Access Keys from Probes.
Hello! In menu "Setup -> System Administration -> Core & Probes -> Access Keys" we have list of access keys from Probes. Couple of questions about this: 1) We need to add access keys only with brackets {XXXX-XXX-X...
Tue, 10 Jun, 2025 at 12:09 PM
Is it possible to configure VRRP?
hi, I have two switches in VRRP, both are active, i need to monitoring which one is in use, is it possible? Article Comments The OID 1.3.6.1.2.1.68.1.3.1.3 holds the current state of the device and can take the following numer...
Tue, 10 Jun, 2025 at 12:09 PM
Best method to create a report on multiple sensors and devices
I have 14 devices which are basically PCs with about 12 sensors in each device which are being monitored. I want to create a report which shows the performance over a month period summarised by each device/object. What s the best method for...
Tue, 10 Jun, 2025 at 12:09 PM
Resizing map
Hi Is it possible to change an specific map's size , i mean i want to resize the whole map size not just crop it by using MAP LAYOUT settings , I think it might be an specific file for each map in prtg source so i could edit, please hel...
Tue, 10 Jun, 2025 at 12:09 PM
19 update
We have 2 prtg systems that are dual cores. First update went fine but does not have as many sensors. I did the second one and now I do not see it coming up. Also the service is not started. Do I wait for the service to start back up?...
Tue, 10 Jun, 2025 at 12:09 PM
IP Address Management
Would just like to ask if this would be something you guys would consider (i know its been asked before) But just want to put it out there, that it seems like a natural fit for PRTG to include in the future. On another note is there a fea...
Tue, 10 Jun, 2025 at 12:09 PM
Font Size Custom Map Object
Is it possible to change the font size on custom map objects? In my case, I have copied an existing Status Donut object and renamed it to donut_custom and want to change the font size of it. The reason I want to change the font size is ...
Tue, 10 Jun, 2025 at 12:09 PM
Cannot add WMI Network Card sensor after migrating installation
I have migrated my PRTG installation to a new server at a different IP address. Mostly, I use the Netflow functionality to monitor network usage and identify peak periods. However, I also do want to be able to monitor the actual network int...
Tue, 10 Jun, 2025 at 12:09 PM
Reihenfolge von Datentabellen - Alarm ändern
Hallo Support-Team, gibt es eine Möglichkeit die Reihenfolge des Elementes "Alarme" in Maps zu ändern. An oberster Stelle müssten die aktuellsten Alarme stehen, nicht die am längsten im System sind. Bei einer höheren Anzahl von...
Tue, 10 Jun, 2025 at 12:09 PM
My disk space is dropping too fast from the server
Dear, about 3 or 4 days ago I increased the disk in 40 GB and already finished, this is abnormal there was no major change in the monitoring environment, the debug folder inside logs is occupying 95 GBS Article Comments Which on...
Tue, 10 Jun, 2025 at 12:09 PM
SNMP CPU Load "No Such Name"
We got about 300 Servers monitored in our Installation, all of em with the same type of Sensors (PING, SNMP CPU, SNMP HD, ....) On about 10 Servers we got the Problem that abou every 2 days they dont collect any data from the CPU´s at the...
Tue, 10 Jun, 2025 at 12:09 PM
Can DNS Sensor check all the IP address of one Domain site?
Can DNS Sensor check all the IP addresses which one Domain name has? When setting DNS Sensor, We can enter IP address for Domain site at DNS Specific. DNS Sensor check the IP address for the specified Domain which is sent from DNS Server. C...
Tue, 10 Jun, 2025 at 12:09 PM
How can I monitor my server's availability?
Is possible to create a sensor to monitor the server availability? Article Comments If you mean any other server, just use a ping sensor. If you want to check the PRTG server itself, please take a look at How can I monitor one...
Tue, 10 Jun, 2025 at 12:09 PM
I have a WMI disk sensor on a server which reports incorrect information.
My WMI disk sensor reported different information compare the actual. PRTG version: 7.3.2.5477 Target server: Windows 2003 Adv. Server Sensor: WMI Disk Free The disk involved: E: capacity 520GB with 228GB PRTG sensor reported: 7630 M...
Tue, 10 Jun, 2025 at 12:09 PM
How can I create a new sensor (graph) by a mathematical calculation of other sensors?
Hi At the moment, I am using SNMP V1 on one sensor to monitor the total bandwidth of my network and Cisco OID on another sensor to see the real-time number of live concurrent users. I am wondering if I can create a new sensor (graph) t...
Tue, 10 Jun, 2025 at 12:09 PM
Problem with Linksys auto-discovery picking up sensors
I'm wondering if anyone has any experience with Linksys routers and SNMP. I'm having a problem with a few Linksys RVL200 routers. When I ask Network Monitor to do an auto-discovery, it's only picking up Ping, HTTP and DNS sens...
Tue, 10 Jun, 2025 at 12:09 PM
How to migrate data (groups, devices, sensors, users, maps, reports, etc.) from PROBE to new Server?
Hello: We have a PRTG-PROBE running on 7.3.5.5747 PRTG-CORE SERVER. But we've got a new Server and need to migrate data (like groups, devices, sensors, users, maps, reports, etc.) from PRTG-PROBE to new PRTG-CORE SERVER. Is this po...
Tue, 10 Jun, 2025 at 12:09 PM
Anti-virus software and PRTG Server
What are the recommendations for running Anti-virus software on the PRTG server? Is it ok to run it? Will it slow it down to much if real time checking is enabled? Article Comments PRTG and Anti-Virus Software In general, we...
Tue, 10 Jun, 2025 at 12:09 PM
Do I need to use a separate port for each Netflow sensor?
In general does each Netflow sensor need to receive data on a different TCP port? We have multiple routers with multiple interfaces and we are setting each interface on each router to send Netflow traffic to the same probe but each on a di...
Tue, 10 Jun, 2025 at 12:09 PM
How can I disable alerting for a particular channel of a sensor?
I want to ignore some of the alerts being generated from certain disk volumes and get notified about others on a particular sensor. Can I disable or ignore individual channels of a sensor? Article Comments Hello, if you are wo...
Tue, 10 Jun, 2025 at 12:09 PM
Problems running CSVExport - Getting 404 Not Found Error
Hi, I keep getting this error when I run this tool against our PRTG instance: C:\My Documents\Downloads\PTF.CSVExport>CSVExport.exe -pu=<hidden> -pp=<hidden> -ps=http://<ip address hidden>:8080 -s=4544 -f:C:\Tools Pro...
Tue, 10 Jun, 2025 at 12:09 PM
How can I alarm with PRTG if a certain file is existing (otherwise sensor should be green)?
I want to check if a certain file exists, and then have a alarm. If the file doesn't exist PRTG should show a green status icon of the sensor. Is that somehow possible? Article Comments This is only possible with a custom se...
Tue, 10 Jun, 2025 at 12:09 PM
How many NetFlow collectors can you run on PRTG Professional 100 with PRTG 6?
PRTG Professional 100 Article Comments Hello, are you referring to a licensing limit? Or a technical one? Also, PRTG 6 or PRTG 7? Best Regards. Jul, 2010 - Permalink Hi, what is the limit of netflow connectors you ca...
Tue, 10 Jun, 2025 at 12:09 PM
Get The Interface ID from the API
How can I get the interface ID from the API? We use a separate site to show which sensors is running on which switch but there is no (known) way to show the port number by using the table.xml. Article Comments One option would...
Tue, 10 Jun, 2025 at 12:09 PM
Uptime threshold in reports
Under system setup I can change the uptime threshold "This value controls the colors shown next to sensor icons in reports." This is a global setting which applies to all generated reports. Is there a possibility to individually ...
Tue, 10 Jun, 2025 at 12:09 PM
How can I rename the title of the PRTG webpage
I want to make the PRTG ebinterface - homepage to display an other title. How can I do that? Article Comments Please go to Setup=>System Settings=>Website Settings and edit the "Site Name" string. Aug, 2010 - ...
Tue, 10 Jun, 2025 at 12:09 PM
How do I restore prtg-probe?
Hello Person in charge. My prtg-probe machine is bad condition. So I want to reinstall Windows XP OS. Could you tell me how do I backup&restore the prtg-probe? It's not main prtg-network-monitor. I checked following web pate. Ba...
Tue, 10 Jun, 2025 at 12:09 PM
license Requirements for cluster servers
do I have to have a separate PRTG license for each server that is part of a cluster? If so, does the license have to be the same for each cluster node? Article Comments Dear Scott, All PRTG licenses allow you to create a &qu...
Tue, 10 Jun, 2025 at 12:09 PM